Pivotal Systems
Essential Facility Solutions
Founded on Inclusion. Grown on Trust. Building a Better World.
Welcome to Pivotal Systems, where expert facility services and positive community impact go hand in hand. As a division of Northwest Center, we combine decades of experience providing meticulous and thoughtful care for facilities including commercial, retail, healthcare, government, and education with a mission of disability inclusion that goes back to 1965.
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Better Facility Care.
Expert facility care goes deeper than the clean you see; it comes from a skilled and knowledgeable team that centers solutions on you. At Pivotal Systems, we combine genuine interest in your business with expert solutions to deliver services that integrate seamlessly with your operation. Just as thorough as our cleaning is our understanding of your surroundings, so we can focus on providing more solutions and you can focus on your core business. |
Tailored to your building and business.
Across the industries we serve, our most requested services include full-service janitorial cleaning and disinfecting, and exterior services such as window cleaning, snow removal and commercial landscaping as well as specialized building maintenance, light carpentry & commercial painting, corrugate management and lighting services. |
Integrated Facility Services for What You Need.
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Janitorial
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Building Maintenance
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Exterior
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Industries We Serve.
Commercial
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Retail
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Industry & Distribution
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Institutions
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Government
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Healthcare
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Positive Change is Pivotal.
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Pivotal Systems formally unites three Northwest Center businesses that currently provide meticulous care and maintenance throughout Washington state and parts of Idaho:
Our new name embodies our commitment to creating better businesses for our customers and a better world for people of all abilities. As Pivotal Systems, we will continue to improve and expand our services to customers across the U.S., continue to redefine the industry to be more inclusive through our hiring practices, and broaden the mission of disability inclusion in every community we work.
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National CoverageWe are looking forward to connecting with customers anywhere throughout the U.S. Our local branches and regional operations centers are nimble and able to pivot swiftly to meet your unique and changing needs; while being supported by a seasoned national team of passionate and proven industry experts.
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More Than a Name: A Mission to Believe In.
The name “Pivotal Systems” represents all that our existing facility, business, and janitorial services offer,
and also signifies our commitment to human-centered work processes and our mission of inclusion.
and also signifies our commitment to human-centered work processes and our mission of inclusion.
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Essential Expertise.
There’s no successful business space without the highest level of facility care and maintenance—expertise that is truly pivotal to your operation. |
Responsive Service.
The word “pivotal” also speaks to our team’s exceptionally responsive approach: we pivot to provide service as and when you need it. |
Positive Change.
“Pivotal” also represents the mission of disability inclusion we share with our parent company, Northwest Center. Pivotal Systems facility care supports pivotal, positive change toward a world where all people engage and contribute. |
Their turnover rate: 170%
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Good for Business,Good for Humans.
We’re part of Northwest Center, where a mission of disability inclusion proves that when people of all abilities learn and work together, everyone benefits. Years of positive customer feedback (supported by scientific research) show that a workforce that includes people with disabilities improves customer satisfaction, service, and product quality.
Our inclusive workforce of highly skilled, dedicated employees increases our employee retention, and that longevity increases technical expertise. That means we gain deeper knowledge of—and provide better care for—your company.
Work with Pivotal Systems, and you make a meaningful impact, too: Not only do we employ people of all abilities, but we also operate as a social enterprise: providing the highest quality business services while helping to fund Northwest Center programs for children and adults with disabilities.
Our inclusive workforce of highly skilled, dedicated employees increases our employee retention, and that longevity increases technical expertise. That means we gain deeper knowledge of—and provide better care for—your company.
Work with Pivotal Systems, and you make a meaningful impact, too: Not only do we employ people of all abilities, but we also operate as a social enterprise: providing the highest quality business services while helping to fund Northwest Center programs for children and adults with disabilities.
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We Operate as a Social Enterprise to make Better Possible and SustainableIt’s the future of business, but we’ve been working this way for nearly 50 years: operating as a social enterprise means we deliver both expert business services and positive social impact.
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How Social Enterprise Works.
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Business: Northwest Center businesses like Pivotal Systems employ people with and without disabilities and serve as a model for inclusive businesses everywhere.
Revenue: Our companies generate unrestricted funding for services for people with disabilities, allowing Northwest Center to be self-sustainable while maximizing funding sources like grants and donations. Mission: Our businesses employ people with disabilities and generate revenue to fund more of our nonprofit inclusion services for children and adults with disabilities. |
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A Business Model that Proves Inclusion Works.Northwest Center was founded in 1965 by Seattle parents of children with disabilities who wrote the first legislation to ensure education to children like theirs, then went on to prove that people with disabilities are a valuable addition to the workplace.
What began as Northwest Center job training and workshops evolved into businesses where people with and without disabilities worked side by side: a furniture woodworking shop, a secure shredding company, and assembly, packaging, and administrative services for companies and organizations including Nordstrom, Starbucks, and King County of WA. Today Northwest Center owns and operates a portfolio of commercial businesses including Pivotal Systems. Learn more at NWCenterBusiness.com. |
The Services You Help Support.
Northwest Center Employment Services
We work with adults with disabilities to find employment meaningful to both them and their employers, from getting graduating high school students on the path to employment to working with adults to assess career interests, provide hands-on training, and support them on the job for as long as needed. To learn more about our parent company Northwest Center, please visit NWCenter.org. |
Northwest Center Kids
Not only do we provide services and support for children from birth through age 12, we’re exponentially expanding inclusive early education by training other organizations how to support children with and without disabilities to share classrooms and playtime. 
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Creating Space for Disability in Diversity, Equity, & Inclusion.Our inclusive workforce of highly skilled, dedicated employees increases our employee retention, and that longevity increases technical expertise. That means we gain deeper knowledge of—and provide better care for—your company.
Learn more at NWCenter.org/Inclusion. |
Beyond Corporate Responsibility to the Bottom Line.
120% Higher Productivity
A Walgreens warehouse employing 50% people with disabilities boosted productivity 120% (Walgreens) |
37% Better Quality
Employees that Northwest Center placed at Amazon achieved work quality 37% higher than the general population, a perfect safety record, and better attendance. (Seattle Times) |
28% More Revenue
Leading companies that actively seek to hire people with disabilities report 28% higher revenue, higher net incomes, and higher shareholder returns. (Accenture) |
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