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FAQ: Building Services 
HOME  > BUILDING SERVICES > FAQ

Should my business have a plan to reopen during COVID-19?
Absoultely. And we can help. Now, more than ever, it is vital to provide a safe environment for your employees and customers. Sterilization and deep cleaning remain an integral part of our services and meet the highest standards of quality. We offer guidance​ and best-practices for reopening your business and also provide return-to-office planning and consultation. Check out our Facility Readiness Guide to learn more.

What are ADA building regulations?
ADA (Americans with Disabilities Act) building regulations are standards for all areas of public life, in both public and private institutions, that prevent discrimination against people with disabilities. This includes unintentional discrimination, such as only including a staircase as entryway to a building. It ensures that people with disabilities have access to employment, housing, commercial goods, and more.

What is OSHA (Occupational Safety and Health Administration)?
The Occupational Safety and Health Administration create regulations and standards that promote a safe and healthy workplace. The regulations apply to all businesses. Some of them vary slightly by industry, while others apply across every business. The acronyms OSHA and ADA (Americans with Disabilities Act) are sometimes used interchangeably. While there is some overlap between the two sets of regulations, they are not the same.
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What is MRO (Maintenance, Repairs, and Operations)?
MRO stands for Maintenance, Repairs, and Operations, and it refers to any equipment or process used to keep a facility running. MRO involves materials and equipment, but it also includes processes and your personnel. ​

How soon will Northwest Center Building Services respond to an emergency facility maintenance call?
We aim to respond to emergency calls within one hour. We also have an emergency service hotline: (206) 380-0351.

Does Northwest Center Building Services provide overnight and weekend facilities maintenance and janitorial services?
Our team is available 24/7 for planned and emergency work. We also offer after hours and weekend services.

What makes Northwest Center Building Services stand out?
Because our relationship with you is a team effort, we work with you to develop strategies that are efficient and cost-effective for your business, and pro-actively provide solutions. Northwest Center is also a 501c3 non-profit and our unique business model funds services for children and adults with disabilities in your community.

Who would our facilities department be working with at Northwest Center Building Services?
Your account will be assigned to a dedicated manager who will partner with you, check-in regualrly, and offer strategic maintenance strategies.

What geographic areas does Northwest Center serve? Where are you located?
We serve King, Pierce, Snohomish, and Spokane counties in Washington State. Our headquarters is located in Renton, WA.

Who do I call if I have an issue with my building/area not being cleaned, or bathrooms are out of toilet paper or paper towels?
Please report these concerns to our Operations Manager. We will direct the appropriate personnel to take care of the issue.

Still have questions? We've got answers. Contact us. 

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  • Home
  • About
    • About Us
    • Corporate Social Responsibility
    • Social Enterprise
    • Sustainability
  • Services
    • Building Services
    • Janitorial Services
    • Staffing Solutions
    • Printing Solutions
    • COVID-19 Resources
  • Resources
  • Careers
  • Contact